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  • I have seen a product that I wanted but it no longer seems to be available.
    We know how frustrating it is when you find an item that you love but when go to buy it and it’s no longer there! Unfortunately, that is what happens sometimes when you are vintage shopping and our stock on offer is a unique, one-of-a-kind item. This is why you need to act quickly and buy it before someone else does! We add products regularly so you might just find something similar, (or even better!) to what you were looking for.
  • Do you accept returns and issue refunds?
    Please familiarise yourself with our Returns Policy here before you decide to make a purchase. You have the right to return goods for a refund within 14 days of purchase, but any costs for the return of the goods are to be covered by yourself and they must meet our Returns Policy conditions: - Goods to be returned by tracked post only and insured to the value of the item. 2nd Class Recorded Delivery for items under £20 in value and First Class Recorded Delivery for items £20-£50. -Proof of postage and tracking number to be sent to us as soon as possible with your order reference number. - Security Zip Lock tag is still intact and the serial number on the tag matches our records. Refunds will not be accepted if this tag is removed. - The goods have to be in the exact same condition they were sent in with no signs of damage, rips, odours or stains or any other signs of visible wear. See our full list of Terms and Conditions
  • Do you ship to the 27 EU member countries?
    Unfortunately, since Brexit in the UK we can now no longer ship directly to the EU as a small independant business. All of the items listed on this website are integrated with our eBay shop, so any EU customers will have to purchase items through eBay and have the goods shipped using their GSP (Global Shipping Program) who will collect the required Customs Duties and VAT accordingly. Please contact us directly at if you are an EU citizen wanting to purchase an item for delivery to an EU member state.
  • What payments do you accept?
    You have a number of payment options to choose from. The website accepts all major credit cards such as: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro. All online payments handled by Wix Payments, so customers to pay securely from any device, anywhere. Paypal is accepted and can be chosen at checkout if this is your preferred method of payment. If you are collecting from the Holmfirth Store in person, then we accept card payments using our Card Reader and also cash payments.
  • Can I wear the item for a few weeks and then change my mind and return the goods?
    Unfortunately not. As a small independant business, we sell these goods to earn a living, so we want to keep all returns and refunds to a minimum. Buying an item that you don't intend to keep prevents another person from buying it and effects our business financially. All of our items will be fitted with a coded security zip tag in a very prominent place (such as through a buttonhole on the front of the dress) and should only be removed if you have tried on the garment, it fits you perfectly and you intend to keep it. Once this security tag is removed, it becomes void from any refunds / returns. No reimbursements will be issued if this security tag is removed so please only cut it off when you decide to keep the item.
  • Do you ship worldwide?
    Yes, we are happy to ship worldwide to all countries - with the exception being the 27 EU member states (see separate question regarding this) All of our shipping is sent through Royal Mail by tracked and insured International Shipping. We add a CN22 customs declaration form to the parcel stating weight, value, quantity, HS tariff code and return address. We will never not knowingly under declare an item or add incorrect information. We will send the customer confirmation of the tracking number upon despatch, so your parcel is fully traceable via the Royal Mail website. If an issue occurs once the package has left the UK and arrives in the destination country, we are not responsible for any additional fees, duties, missing parcels or damages etc. We will try to help to the best of our ability, but when the parcel arrives in the destination country and handed to a delivery partner, then it is the buyers responsiblity to resolve any issues. Please note, that we do not accept any returns on International orders outside of the UK.
  • I have placed an order. Can I amend it or cancel it?
    If you have just placed the order and it hasn't been confirmed as shipped, then you can cancel or amend the order. We require 1-2 days for processing an order, so if you contact us straight away we can amend or cancel the order accordingly. If the goods have already been shipped, then unfortunately we cannot cancel / amend the order. Please make sure that you are certain you want to make the purchase before you continue with the payment. Any shipped orders that need to be returned to us within 14 days but the return will have to be arranged at the buyers own expense by recorded delivery only with a proof of postage and tracking number sent to us by email.
  • What do you mean by Security Zip Lock Tag?
    The Security zip-lock tie tag is fitted to all items in a prominent place proir to despatch. They each have a unique serial number on them that we will assign to your purchased item. They cannot be removed by hand, once fitted, so have to be cut off the garment with scissors. By cutting off this zip lock tag, shows to us that you intend to keep the item and you have accepted that once removed, no returns / refunds are possible. The fitting of this tag will not interfere with you trying on a garment to see if it fits you, but will be visible on the outside of the item. If you try on and the item doesn't fit, keep the security zip tag intact and begin the returns process with us. If you decide the item is a keeper, then you can remove the zip tag as you have no intention of returning the goods for refund. If we receive an item back to us with the tag intact, but the serial number on the tag doesn't match our records, then unfortunately, we cannot issue a refund or return.
  • How do I contact Holmfirth Vintage if I have an issue to report or have a question to ask?
    You can contact us directly by email at - we aim to respond as soon as possible but no later than 24 hours after the email has been received.
  • How do I know if what I buy will fit me?
    It is very important that you understand the measurements of the items that you are buying from us. Please look at our SIZING page for more information. You will need to check the measurement details of the product you want to buy, and compare it to your measurements or an item that fits you well. Please be aware that vintage items do not relate to modern sizes, so your accurate measurements are vital. We provide you with as much detail as possible to help. Please also ignore any size labels that may be inside the garment, as they do not relate to modern sizes and aslo vary from country to country.
  • When do you add items to the site?
    We aim to add new items as often as possible. Whenever we obtain new stock items, these will be uploaded to the site when they have been laundered and made ready for re-sale.
  • There are ratings for the condition of the item. What does this mean?
    All of our vintage and retro items are used and pre-worn (unless stated as NEW / UNWORN) and subsequently, not all items will be perfect. During the selection process, we examine every item thoroughly to check the quality of the item and to determine if there are any faults, flaws or issues with the item that you need to know about before you buy. We are extremely honest in our grading process, and we would never knowingly mis-represent the condition of an item. We want you to know exactly what you are buying and we want you to be happy and come back to us for more! We used two condition grading terms, Excellent Vintage Condition and Very Good Vintage Condition. Excellent Vintage Condition- means that although the garment has been pre-worn it is still to a high quality with no visible damages, stains, odours or flaws. There may be some light general wear or a few loose threads etc, but it is in excellent shape for its age. Very Good Vintage Condition - means that although the garment may have some very light visible flaws (surface clicks / light bobbling etc) or light marks etc - the garment is not damaged and is still in very good condition and fit to wear with confidence. These flaws will be clearly highlighted in the listing with close up photos where possible. We aim to avoid listing any fair or poor condition items on this site, but if we find something of a great age or of significance / collectibility that is worth showcasing, then we will list it on the site with an accurate condition grade for its age.
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